FAQ
Returns & Exchanges
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Sherbert Lemons runs an Exchange & Store Credit Only Policy.
We will gladly accept a return of full price, unworn, unwashed, unmarked, unaltered, and undamaged merchandise.
All eligible items must strictly be returned within 14 days of receipt. Any returns outside this date will be refused and returned to the customer at the cost of the customer. If the customer does not pay the return postal costs the item will be destroyed and recycled.
All returning items will be provided with a store credit. This does not effect your consumer rights. You may place an order for your desired item/s using the store credit.
The shipping cost / customs cost of a return must be covered by the customer. We advise that you return your item with a tracked delivery service and keep the returns receipt as we will not be held responsible for any missing parcels.Please note we can only accept
We will issue your store credit to the value that you had paid for the items taking into account any discounts or promotions applied to the order, once in receipt of the returned goods. The store credit will not include any delivery charges you paid.
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Please email us at sherbertlemonsstore@gmail.com and we'll be happy to help you out.
In your email please specify
Name
Order Number
Reason for return
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Store credit has no expiration date.
Delivery
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UK shipping is currently estimated at 4-7 business days for Standard Shipping, this excludes weekends and bank holidays. Please note our delivery times are ESTIMATES only, and we can sometimes run a few business days over due to the nature of all our items being handmade. This is stated at checkout. If you want to guarantee your order arrival please select Express Shipping at checkout.
UK EXPRESS SHIPPING - 1-3 Working Days.
UK STANDARD SHIPPING - 4-7 Working Days.
INTERNATIONAL SHIPPING: Delivery times are provided at checkout. We offer Standard Shipping and Express Shipping Options <3
If you are needing something to be delivered on a certain date please DM us on instagram @sherbertlemonsstore or email us at sherbertlemonsstore@gmail.com
Foreign shipping could take up to 14 business days.
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Please note that customs policies and import duties vary widely for international orders outside of the UK. Orders shipping outside of the United Kingdom may be subject to import duties, VAT, taxes and customs clearance charges of the destination country. These additional charges, if any, are the sole responsibility of the customer. Your local customs office can assist with any customs duties outside of our control.