FAQ

Sherbert Lemons runs an Exchange & Store Credit Only Policy.
We will gladly accept a return of full price, unworn, unwashed, unmarked, unaltered, and undamaged merchandise.
All eligible items must strictly be returned within 14 days of receipt. Any returns outside this date will be refused and returned to the customer at the cost of the customer. If the customer does not pay the return postal costs the item will be destroyed and recycled.
All returning items will be provided with a store credit. This does not effect your consumer rights. You may place an order for your desired item/s using the store credit.
The shipping cost / customs cost of a return must be covered by the customer. We advise that you return your item with a tracked delivery service and keep the returns receipt as we will not be held responsible for any missing parcels.Please note we can only accept
We will issue your store credit to the value that you had paid for the items taking into account any discounts or promotions applied to the order, once in receipt of the returned goods. The store credit will not include any delivery charges you paid.
Please email us at sherbertlemonsstore@gmail.com and we'll be happy to help you out.
In your email please specify
Name
Order Number
Reason for return

Please note that customs policies and import duties vary widely for international orders outside of the UK. Orders shipping outside of the United Kingdom may be subject to import duties, VAT, taxes and customs clearance charges of the destination country. These additional charges, if any, are the sole responsibility of the customer. Your local customs office can assist with any customs duties outside of our control.

Returns & Exchanges