We will gladly accept a return of full price, unworn, unwashed, unmarked, unaltered, and undamaged merchandise.

All eligible items must strictly be returned within 14 days of receipt. Any returns outside this date will be refused and returned to the customer at the cost of the customer. If the customer does not pay the return postal costs the item will be destroyed and recycled.

Swimwear is strictly NON REFUNDABLE / EXCHANGEABLE due to hygiene reasons.

All returning items will be provided with a store credit. This does not effect your consumer rights. You may place an order for your desired item/s using the store credit.

The shipping cost / customs cost of a return must be covered by the customer. We advise that you return your item with a tracked delivery service and keep the returns receipt as we will not be held responsible for any missing parcels.

We will issue your store credit to the value that you had paid for the items taking into account any discounts or promotions applied to the order, once in receipt of the returned goods. The store credit will not include any delivery charges you paid.

Store Credit will be provided in the form of a code sent to the email address provided at the time of the original order.

Store Credit can only be used online at our website, www.sherbertlemons.com

Store credit has no expiration date

Store credit is provided in Great British Pounds (GBP).

Sherbert Lemons protects all rights to reject any items if we redeem your item to have been tampered with, caused damage or having unauthorised alterations to obtain a full refund. 

Orders can only be cancelled up to 24 hours after the order was placed. 

To set up a return / exchange please email us at sherbertlemonsstore@gmail.com stating your order number, full name and reasoning for exchange / return.